Are you experiencing a delay when loading your SharePoint page? If so, it’s time to optimize your page performance! Optimizing page performance is essential for providing a positive user experience. Your SharePoint site viewers are more likely to stay and engage with your page’s content if it loads quickly. In contrast, slow loading time can frustrate and discourage them from using your page.

If you’re looking for ways to improve your page’s loading time, we got you covered! ShortPoint provides its users with 4 easy ways to optimize their pages:

Enable Lazy Render / Lazy Loading Options
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ShortPoint has two features that improve loading time exponentially. The first one is called Lazy Render. This feature delays the loading of Sections that are not yet visible on the screen, reducing the amount of rendering time that the ShortPoint engine has to do. The second one is called Lazy Loading Options. This feature delays the loading of images that users aren’t currently interacting with. The images will only load once a user starts engaging with them.
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Learn how to enable these features by checking out Enable Lazy Render / Lazy Loading Options on ShortPoint Elements.

Enable Caching on Connected ShortPoint Design Elements

If you have a connected Design Element on your page, ShortPoint will read the information from the connected source every time you load the page, which will affect your page loading time. Enabling caching for connected Design Elements will reduce your page load time. Good thing that ShortPoint has two cache options that you can use:

• (a) Smart Cache+ (Recommended) - this will allow the element to load quickly from the cache. Then, after the page finishes loading, it will retrieve the latest data in the background and show it.
• (b) Cache for a Set Period of Time - this will allow you to set the period to clear the cache. Data from the cache will be shown for the selected time, then the latest data will be retrieved after that set period expires.
  

When you encounter a potential issue while using ShortPoint, what's your first step? Naturally, we want to investigate the cause but where should you begin? We've outlined a few quick and easy steps to help you gather information about the problem. These steps will enable you to either resolve the issue yourself or provide our support experts with sufficient data to swiftly identify the cause and assist you in finding a solution.

Trace your steps

Retracing your steps is crucial to identify when the issue began or what changes might have triggered it. This retrospective approach can provide valuable insights into when the problem started. Here are a couple of key features that can help you.

First, you can use ShortPoint's History window to view all the steps you've taken while designing a page. It lists every minute detail, allowing you to review changes made before each step. This helps you pinpoint when the issue first occurred.

Suppose you have saved your edits and it no longer appears on the History window. In that case, you can use SharePoint’s version history to revert any edits you made and then redo your steps up until you encounter the issue.

If you encounter an issue while customizing in ShortPoint Theme Builder, you can easily revert to the last published version and retrace your steps from there.

Sharing these steps with our support experts when you submit a ticket will significantly help in finding a swift resolution.

Preview your page in a ShortPoint version

Sometimes issues arise due to a new ShortPoint release, where certain customizations may be affected by product changes. To quickly determine if a recent update caused the problem without altering the installed ShortPoint package you can preview your page in a specific version by adding an SP Preview URL string. You can follow the steps in our support article on how to Preview Any ShortPoint SPFx Version on the Page Using a URL Parameter.

This quick test allows you to determine if reverting to the previously installed ShortPoint version is necessary. Armed with this information, you can then submit a ticket to our support team, enabling us to take fast and targeted action.

Temporarily disable ShortPoint

If you notice issues with overall page performance or encounter unexpected behaviors, and you want to determine whether ShortPoint is the cause, you can easily disable it using SPDisable. This URL parameter allows you to temporarily turn off ShortPoint on a specific page. Learn about the specific parameters for different scenarios in our support article on Disabling ShortPoint on a Page Using a URL Parameter.

Share logs and designs with the support experts

If you're still unsure about the cause of the issue after trying the previous troubleshooting steps, we can examine the console logs and page design code. While we don't expect you to understand code, our support experts and developers are well-equipped to interpret this information.

Simply follow the steps on how to Copy Browser Console File and Extract ShortPoint Data From SharePoint Page in our support articles and attach them to your support tickets.

The information gathered from these troubleshooting steps can significantly speed up our resolution process. By following these steps, you'll ensure your ShortPoint experience remains seamless, allowing you to focus on what truly matters designing the best intranet for your organization.